FAQ's

Both the Power S and Power Q use our AI-powered training system and digital resistance technology.

The main differences are:

• Power S

Larger 43" HD touchscreen
Dual 750W servo motors
Force arms can move both vertically and outward, giving you a wider range of motion and allowing exercises like chest flys, reverse flys, and more natural movement patterns.

• Power Q

23.8" HD touchscreen
Dual 400W servo motors
Force arms adjust vertically but do not open outward, making it a great option for everyday strength training while keeping a more compact design.

Please try the following steps:

1.Check if there is a system update available after powering on the machine. If there is, please complete the update.
2.Turn the machine off and then restart it.
3.Enable the resistance (make sure the resistance function is turned on).

After completing these steps, please check whether the cables retract normally.

If the issue still persists, please let us know.Email:global-service@imbody.com.We can then arrange for one of our technical specialists to assist you further.

For the best training experience, we recommend reserving a space of approximately:

Height: 210 cm (82.7 in)
Width: 180 cm (70.9 in)
Depth: 200 cm (78.7 in)

When the force arms are fully extended outward, the maximum operating width is approximately 150 cm (59.1 in). We recommend allowing the full 180 cm (70.9 in) of width to ensure comfortable movement and unrestricted operation.

The footprint of the machine itself is approximately:

Length: 126 cm (49.6 in)
Width: 60 cm (23.6 in)

This provides enough clearance for both the machine and a full range of exercises.
IMBODY Mirror Dimensions Image

No, a subscription is not required.

Every IMBODY machine comes with 150+ workout programs and 300+ exercise movements included at no additional cost.

After completing your initial assessment, our AI will recommend personalized training plans based on your fitness level and goals.

We also regularly release OTA (over-the-air) updates, bringing new workout programs, new exercises, and software improvements to your machine. We're also excited to launch our new Pilates training programs next month, which will be available through a free OTA update.

So your training experience keeps getting better over time—without requiring a subscription. 😊

Delivery time depends on the shipping method selected at checkout. Express shipping usually takes 4–9 business days, while regular shipping usually takes 7–12 business days.

Yes. Once your shipping label has been generated, tracking information will be sent to you by email.

Yes. All orders require a signature as proof of delivery. If no one is available at the delivery address, the delivery agent will leave a notice card with instructions for pickup.

We offer a 30-day return policy. To be eligible for a return, the item must be unused, in the same condition as received, with tags, in its original packaging, and accompanied by a receipt or proof of purchase. Returns must be requested before sending the item back.If you would like to learn more, please view Return & Refund Policy

Once the return is received and inspected, you will be notified whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process the refund.

Orders are processed and shipped Monday through Friday, excluding statutory holidays. Most orders are shipped within 2–3 business days after the order is received. Orders placed on weekends or statutory holidays will be processed the next business day.

Once your order has been processed and the shipping label is created, you will receive a confirmation email with tracking information. You can use this tracking link to follow your order status.

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be available.

Please inspect your order when it arrives. If you receive the wrong item, or if the item is defective or damaged, contact us immediately with your order details and photos so we can review the issue and make it right.

IMBODY products come with warranty coverage for eligible defects in materials and workmanship. Main equipment components such as the motor, screen, and power supply are covered for up to 24 months, while selected accessories are covered for up to 12 months.

The warranty covers eligible product quality issues or functional failures caused by defects in materials or workmanship during the warranty period. Free repair service is available when the issue is confirmed to be non-human-caused and the product was purchased through IMBODY official channels or authorized dealers.

The warranty does not cover damage caused by misuse, unauthorized modification, improper installation, third-party accessories, outdoor or humid environments, normal wear and tear, accidental damage, or commercial/high-intensity group use.

If your product experiences an issue during the warranty period, contact IMBODY after-sales service and provide a clear description of the issue, valid proof of purchase such as an order number, invoice, or receipt, and the device code or MAC address. IMBODY may assist through phone support, remote troubleshooting, in-home repair, or product inspection.