FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will delivery take?
Delivery time depends on the shipping method selected at checkout. Express shipping usually takes 4–9 business days, while regular shipping usually takes 7–12 business days.
Will I receive tracking information?
Yes. Once your shipping label has been generated, tracking information will be sent to you by email.
Do I need to sign for my delivery?
Yes. All orders require a signature as proof of delivery. If no one is available at the delivery address, the delivery agent will leave a notice card with instructions for pickup.
What is your return policy?
We offer a 30-day return policy. To be eligible for a return, the item must be unused, in the same condition as received, with tags, in its original packaging, and accompanied by a receipt or proof of purchase. Returns must be requested before sending the item back.
When will I receive my refund?
Once the return is received and inspected, you will be notified whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process the refund.
Orders
Below are some of are common questions about orders
How long does it take to process my order?
Orders are processed and shipped Monday through Friday, excluding statutory holidays. Most orders are shipped within 2–3 business days after the order is received. Orders placed on weekends or statutory holidays will be processed the next business day.
How can I check the status of my order?
Once your order has been processed and the shipping label is created, you will receive a confirmation email with tracking information. You can use this tracking link to follow your order status.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be available.
What should I do if I received the wrong item or my order arrived damaged?
Please inspect your order when it arrives. If you receive the wrong item, or if the item is defective or damaged, contact us immediately with your order details and photos so we can review the issue and make it right.
Warranty
Below are some common questions about our warranty
How long is the product warranty?
IMBODY products come with warranty coverage for eligible defects in materials and workmanship. Main equipment components such as the motor, screen, and power supply are covered for up to 24 months, while selected accessories are covered for up to 12 months.
What does the warranty cover?
The warranty covers eligible product quality issues or functional failures caused by defects in materials or workmanship during the warranty period. Free repair service is available when the issue is confirmed to be non-human-caused and the product was purchased through IMBODY official channels or authorized dealers.
What is not covered under the warranty?
The warranty does not cover damage caused by misuse, unauthorized modification, improper installation, third-party accessories, outdoor or humid environments, normal wear and tear, accidental damage, or commercial/high-intensity group use.
How do I request warranty service?
If your product experiences an issue during the warranty period, contact IMBODY after-sales service and provide a clear description of the issue, valid proof of purchase such as an order number, invoice, or receipt, and the device code or MAC address. IMBODY may assist through phone support, remote troubleshooting, in-home repair, or product inspection.