Refund policy

IMBODY Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be in the same condition as received
Unused, uninstalled, and in original packaging
All accessories, components, and manuals must be included
Proof of purchase (order number or receipt) is required
Upon receipt of the product, please refrain from damaging the packaging directly and retain all packaging materials for 7-15 days to facilitate subsequent returns and exchanges.
If the packaging is damaged, IMBODY will not be responsible for any packaging costs incurred due to subsequent returns.

To initiate a return, please contact us at:
📧 global-service@imbody.com

Return requests must be approved before shipping.
Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide:

For non-quality related returns (e.g., change of mind), customers are responsible for return shipping costs
For defective, damaged, or incorrect items, IMBODY will cover return shipping

⚠️ For large fitness equipment (such as smart fitness mirrors), return shipping may be significant due to size and weight

Please inspect your order upon delivery.

If your item is:

We will evaluate and provide a resolution (replacement, repair, or refund)

The following items are not eligible for return:

Product malfunction or damage caused by violation of the product manual, unauthorized use, or modification.
Damage caused by force majeure events such as fire, flood, strong winds, or lightning after the product has been signed for.
Damage occurring during transportation without valid proof of shipping damage.
Customized or personalized products made according to the customer’s request.
Failure to provide a valid purchase invoice or proof of purchase, or providing forged or altered documents.
The returned product’s serial number does not match the original product's, or product labels, serial numbers, or watermarks have been tampered with or falsified.
The returned product does not match the original order (e.g., different model or configuration).
Any other conditions that affect the product’s integrity and resale value.

We do not offer direct exchanges.

To get a different product:

Once we receive and inspect your return:

Processing time:

If more than 15 business days have passed after approval, please contact us at:
global-service@imbody.com

This policy applies only to orders shipped within the Canada
Customers are responsible for ensuring safe return packaging for large equipment
IMBODY reserves the right to refuse returns that do not meet eligibility criteria

For any return or refund questions, contact:
global-service@imbody.com