Shipping policy

Order Processing

All IMBODY orders are processed Monday through Friday (excluding public holidays).

Orders are typically processed within 2–4 business days after payment confirmation
Orders placed on weekends or holidays will be processed on the next business day
For high-value or large-item orders, additional verification may be required before shipment

Once your order is processed, you will receive a confirmation email with shipping details.

IMBODY currently ships within Canada only.

We do not ship to P.O. Boxes or APO/FPO addresses due to the size and nature of our products.

Due to the size and weight of IMBODY smart fitness equipment, shipping is handled via freight carriers.

Note: Delivery timelines may vary depending on location, carrier scheduling, and external factors.

Once your order has shipped:

Please ensure your contact information is accurate at checkout.

To prevent fraud and ensure order security:

Orders with unverified or mismatched billing/shipping addresses may be placed on hold
IMBODY may request additional verification via email
Orders will only be processed after successful verification

IMBODY reserves the right to:

If your order arrives damaged or is lost in transit:

For any shipping-related inquiries, please contact IMBODY support: