Shipping policy

IMBODY SHIPPING POLICY

Order Processing

All IMBODY orders are processed Monday through Friday (excluding public holidays).

  • Orders are typically processed within 2–4 business days after payment confirmation 

  • Orders placed on weekends or holidays will be processed on the next business day 

  • For high-value or large-item orders, additional verification may be required before shipment 

Once your order is processed, you will receive a confirmation email with shipping details.

 

Shipping Regions

IMBODY currently ships within Canada only.

We do not ship to P.O. Boxes or APO/FPO addresses due to the size and nature of our products.

 

Shipping Methods & Delivery Time

Due to the size and weight of IMBODY smart fitness equipment, shipping is handled via freight carriers.

Canada

  • Estimated delivery time: 7–14 business days after shipment 

  • Delivery method: Freight delivery (curbside or scheduled delivery) 

Note: Delivery timelines may vary depending on location, carrier scheduling, and external factors.

 

White Glove Delivery (If Applicable)

For select orders, IMBODY may offer White Glove Delivery Service, which can include:

  • In-home delivery 

  • Room-of-choice placement 

  • Basic setup or installation (if applicable) 

  • Packaging removal 

Availability depends on region and logistics coverage. Additional fees may apply unless otherwise specified.

 

Shipping Confirmation & Tracking

Once your order has shipped:

  • You will receive an email with tracking information 

  • Freight carriers may contact you directly to schedule delivery appointments 

Please ensure your contact information is accurate at checkout.

 

Delivery Requirements

  • Signature is required upon delivery 

  • The recipient must be present at the scheduled delivery time 

  • If delivery is missed, re-delivery or storage fees may apply 

 

 

Unconfirmed Shipping Address

To prevent fraud and ensure order security:

  • Orders with unverified or mismatched billing/shipping addresses may be placed on hold 

  • IMBODY may request additional verification via email 

  • Orders will only be processed after successful verification 

 

Shipping Restrictions

IMBODY reserves the right to:

  • Refuse shipment to certain remote or inaccessible areas 

  • Adjust shipping methods based on product size and delivery feasibility 

 

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery 

  • Provide photos and order details for investigation 

  • We will coordinate with the carrier for resolution (replacement or claim) 

 

Contact Us

For any shipping-related inquiries, please contact IMBODY support:

  • Email: [global-service@imbody.com] 

  • Response time: 1–2 business days